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Terms & Conditions

Effective Date: January 1, 2025

Welcome to Waypoint Therapeutics. These Terms and Conditions ("Terms") govern your use of our services and website. By booking an appointment or using our website, you agree to these Terms. Please read them carefully.

1. Services Provided

Waypoint Therapeutics offers massage therapy services at our clinic located at:

320 Uluniu Street, Suite #2, Kailua, HI 96734
Phone: 808-979-4125
Email: contact@waypointherapeutics.com

All services are subject to availability and the policies outlined in these Terms.

2. Booking and Payment

  1. Appointments:

    • Appointments must be booked in advance online, by phone, or in person.

    • A valid credit or debit card is required to hold your appointment.

  2. Payments:

    • Payments are due at the time of service unless covered by an approved insurance plan.

    • We accept cash, credit/debit cards, and HSA/FSA cards.

  3. Cancellations and No-Shows:

    • A minimum of 24 hours' notice is required to cancel or reschedule an appointment.

    • Cancellations made with less than 24 hours' notice or no-shows will result in a full session charge.

3. Memberships and Packages

  1. Membership Terms:

    • Memberships require a 12-month commitment and are billed monthly.

    • Unused sessions roll over but must be used within 3 months or within 30 days of membership cancellation.

  2. Session Packages:

    • Session packages are valid for 6 months from the date of purchase.

    • Packages are transferable and can be gifted with prior notification.

  3. Refunds:

    • Membership fees and prepaid session packages are non-refundable.

4. Client Conduct

  1. Professional Environment:

    • Clients are expected to maintain appropriate behavior during all sessions.

    • Inappropriate conduct will result in the immediate termination of the session, and no refund will be issued.

  2. Health Disclosures:

    • Clients must disclose any medical conditions, injuries, or sensitivities that may affect their treatment.

    • Waypoint Therapeutics is not liable for issues arising from undisclosed medical information.

5. Privacy and Data Use

Waypoint Therapeutics respects your privacy. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

6. Liability Disclaimer

  1. No Guarantees:

    • While we strive to provide effective therapeutic services, results may vary by individual.

  2. Liability Limitation:

    • Waypoint Therapeutics is not liable for injuries or adverse effects unless caused by gross negligence.

    • Clients assume responsibility for their health and well-being during and after the session.

7. Changes to Terms

Waypoint Therapeutics reserves the right to update these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services indicates acceptance of the updated Terms.

8. Contact Information

For questions or concerns regarding these Terms, please contact us:

Waypoint Therapeutics
320 Uluniu Street, Suite #2, Kailua, HI 96734
Phone: 808-452-3444

Fax: 808-490-0226
Email: contact@waypointherapeutics.com

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Thank you for choosing Waypoint Therapeutics. We look forward to supporting your wellness journey.

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