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Cancellation Policy

Cancellation Policy

Effective Date: January 1, 2025

At Waypoint Therapeutics, we value your time and ours. To ensure a smooth scheduling experience for all clients, we have implemented the following cancellation policy. Please review it carefully.

1. Appointment Cancellations

  1. Notice Requirement:

    • We require a minimum of 24 hours' notice to cancel or reschedule an appointment.

  2. How to Cancel:

  3. Late Cancellations:

    • Appointments canceled with less than 24 hours' notice will incur a full session charge.

2. No-Show Policy

  1. Definition:

    • A "no-show" occurs when a client fails to attend a scheduled appointment without providing notice.

  2. Fee for No-Shows:

    • No-shows will be charged the full session fee.

3. Emergency Exceptions

We understand that emergencies happen. Exceptions to this policy may be made at the discretion of Waypoint Therapeutics in cases of:

  • Medical emergencies

  • Family emergencies

  • Severe weather conditions

Clients must contact us as soon as possible to discuss these situations.

4. Membership and Package Cancellations

  1. Membership Sessions:

    • Missed or late-canceled membership sessions are considered used for that month.

  2. Package Sessions:

    • Missed or late-canceled package sessions will be deducted from the package total.

5. Late Arrivals

  1. Policy:

    • If you arrive late for your appointment, your session will end at the originally scheduled time to accommodate other clients.

  2. Full Charge:

    • The full session fee applies regardless of the duration of the shortened session.

6. Payment Policy for Cancellations and No-Shows

  1. Card on File:

    • A valid credit or debit card is required to book an appointment. This card will be charged for late cancellations or no-shows.

  2. Refunds:

    • Prepaid amounts for late cancellations or no-shows are non-refundable but may be applied as credit at our discretion.

7. Contact Information

If you need to cancel or reschedule your appointment, please reach out to us:

Waypoint Therapeutics
320 Uluniu Street, Suite #2, Kailua, HI 96734
Phone: 808-452-3444

Fax: 808-490-0226
Email: contact@waypointherapeutics.com

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Thank you for your understanding and cooperation. We look forward to supporting your wellness journey!

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