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Cancellation Policy

Cancellation Policy

Effective Date: January 1, 2025

At Waypoint Therapeutics, we value your time and ours. To ensure a smooth scheduling experience for all clients, we have implemented the following cancellation policy. Please review it carefully.

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1. Appointment Cancellations

  1. Notice Requirement:

    • We require a minimum of 24 hours' notice to cancel or reschedule an appointment.

  2. How to Cancel:

  3. Late Cancellations:

    • Appointments canceled with less than 24 hours' notice will incur a full session charge.

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2. No-Show Policy

  1. Definition:

    • A "no-show" occurs when a client fails to attend a scheduled appointment without providing notice.

  2. Fee for No-Shows:

    • No-shows will be charged the full session fee.

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3. Emergency Exceptions

We understand that emergencies happen. Exceptions to this policy may be made at the discretion of Waypoint Therapeutics in cases of:

  • Medical emergencies

  • Family emergencies

  • Severe weather conditions

Clients must contact us as soon as possible to discuss these situations.

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4. Late Arrivals

  1. Policy:

    • If you arrive late for your appointment, your session will end at the originally scheduled time to accommodate other clients.

  2. Full Charge:

    • The full session fee applies regardless of the duration of the shortened session.

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5. Payment Policy for Cancellations and No-Shows

  1. Card on File:

    • A valid credit or debit card is required to book an appointment. This card will be charged for late cancellations or no-shows.

  2. Refunds:

    • Prepaid amounts for late cancellations or no-shows are non-refundable but may be applied as credit at our discretion.

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6. Contact Information

If you need to cancel or reschedule your appointment, please reach out to us:

Waypoint Therapeutics
320 Uluniu Street, Suite #2, Kailua, HI 96734
Phone: 808-452-3444

Fax: 808-490-0226
Email: contact@waypointherapeutics.com

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Thank you for your understanding and cooperation. We look forward to supporting your wellness journey!

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