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Waypoint Therapeutics symbolizes a journey toward wellness, balance, and relief. Much like a waypoint guides travelers along their path, Waypoint Therapeutics serves as a trusted destination for those seeking personalized care and a reprieve from life's demands.
Now exclusively offering in-clinic massage therapy services, the business is committed to delivering high-quality therapeutic treatments designed to support clients on their journey to physical and mental well-being.
Waypoint to Balance & Renewal
As the founder of Waypoint Therapeutics, I am a licensed massage therapist and certified medical massage practitioner with over 10 years of experience, I specialize in deep tissue, Swedish, myofascial release, and lymphatic drainage techniques. I firmly believe wellness is holistic, and massage is a powerful tool to heal not just the body, but also the mind and spirit. Through intentional care, we can restore balance and create ripples of well-being that extend to our families, communities, and the world.
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At Waypoint Therapeutics, I merge my expertise with the spirit of aloha to help clients find relief, renewal, and peace. Whether you're seeking pain management, stress recovery, or a moment to reconnect with yourself, I am here to guide you toward health and harmony—one massage at a time.
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Shaina Manoa Kaui, LMT, CMMP
Cynthia K.
"I've been dealing with bad back and hip pain for 3 years. I've had an MRI, 2 epidurals and 2 shots in hip, physical therapy. Shaina has found the root of the problem. She is wonderful and has the ability to tune in to your body."
Kaleo M.
"Shaina is an amazing massage therapist! She knows exactly what she is doing. I look forward to my appointments and enjoy her Aloha spirit!"
Keoni A.
"So thankful for Shaina. She was able to relieve my sciatica pain that I've had for couple months now."
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Where are your services offered?We specialize in medical massage, including treatments for car accidents, work injuries, soft tissue injuries, daily aches and pains, and more. Our techniques include deep tissue, Swedish, trigger point, and myofascial release.
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Do I need a referral or prescription for a massage?A referral or prescription is only required if you’re using insurance to cover your session. For private pay clients, no referral is necessary.
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How do I book an appointment?You can book online through our website, call us directly, or visit our clinic during business hours to schedule your session.
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Do you offer memberships or packages?Yes! We offer monthly memberships and multi-session packages to help you save while prioritizing your wellness.
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Can I transfer or gift my session packages?Yes, you can transfer or gift unused sessions to friends or family with prior notification.
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What happens to unused membership sessions?Unused sessions roll over each month and must be used within three months (or within 30 days of membership cancellation).
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Do you accept insurance?Yes, we are credentialed with several medical insurance providers and the VA. Contact us to verify your benefits and eligibility.
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What conditions can insurance cover for massage?Insurance may cover massage for medical conditions such as chronic pain, soft tissue injuries, or post-accident recovery. A physician’s prescription is usually required.
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What forms of payment do you accept?We accept cash, credit/debit cards, HSA/FSA cards, and approved insurance plans.
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What is Waypoint Rewards?Waypoint Rewards is our loyalty program that allows you to earn Waypoints for bookings, purchases, and sign-ups. Redeem your Waypoints for discounts on your sessions and save while prioritizing your wellness.
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How do I earn Waypoints?You can earn Waypoints in the following ways: Book a Session: Earn 10 Waypoints for every session booked. Purchase a Plan: Earn 1 Waypoint for every $1 spent on plans or packages. Sign Up: Receive a bonus of 50 Waypoints just for signing up on our website.
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How do I redeem Waypoints?Every 10 Waypoints equals a $1 discount on your next session. At checkout, let us know you’d like to use your Waypoints to apply a discount.
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Do Waypoints expire?Yes, Waypoints expire after 3 months of customer inactivity. To keep your points active, book a session, purchase a plan, or log into your account.
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How can I check my Waypoint balance?Log into your account on our website or contact us directly to check your current Waypoints balance.
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Is there a limit to how many Waypoints I can earn?There is no limit to the number of Waypoints you can earn! The more you book and purchase, the more rewards you’ll enjoy.
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Can I transfer my Waypoints to someone else?No, Waypoints are non-transferable and must be used by the account holder who earned them.
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Can Waypoints be redeemed for cash?No, Waypoints have no cash value and can only be redeemed for discounts on services at Waypoint Therapeutics.
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What happens if I cancel a session?If you cancel a session according to our cancellation policy, your Waypoints will remain in your account. For late cancellations or no-shows, Waypoints earned for that session will be forfeited.
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How do I sign up for Waypoint Rewards?Sign up for free on our website and receive 50 Waypoints as a welcome gift!
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What should I wear to my massage?Wear comfortable clothing. During the session, you’ll be draped for privacy, and only the area being worked on will be uncovered.
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What if I need to cancel or reschedule my appointment?We require a minimum of 24 hours’ notice to cancel or reschedule. Late cancellations or no-shows will be charged the full session fee.
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Are massages safe during pregnancy?Yes, we offer prenatal massage for clients in their second or third trimester. Please inform us of your pregnancy when booking.
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What safety measures are in place?We adhere to strict hygiene protocols, including sanitizing treatment rooms, washing linens after each use, and providing hand sanitizers. Masks are optional unless required by local regulations.
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Should I cancel if I feel unwell?Yes, if you’re feeling unwell or experiencing symptoms, please cancel or reschedule your appointment to ensure the safety of others.
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What is your cancellation policy?Cancellations or reschedules must be made at least 12 hours in advance. Late cancellations or no-shows may incur a fee of $50.
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Do you accept same-day appointments?Same-day bookings may be available depending on my schedule. Please contact me directly for last-minute availability.
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What forms of payment do you accept?I accept cash, credit/debit cards, check and Venmo.
